May 30, 2024

Balancing Act: Challenges Creating a Roadmap for Rural Crisis Services

Twelve years ago, Sante Eastern Shore Crisis Response Services started with 2 mobile crisis teams which served 8 rural counties. Through the years, the system has grown to include a regional call center, 4 traditional mobile crisis teams, specialized mobile crisis teams for families of children and adolescents, a school-based service, safe station, and Crisis Intervention Teams (CIT). The organization’s growing pains underscored the importance of looking at infrastructure to build capacity, to review staffing models to determine if they meet the needs of your community, and the importance of community partners and collaborations.

Hear from Eastern Shore’s leadership about the challenges and successes along the way.

Session Objectives:

  • Understand the unique challenges and opportunities associated with launching and maintaining behavioral health emergency response services in rural areas
  • Gain insight into a needs assessment process to determine best fit for specific behavioral health emergency response modalities
  • Explore creative strategies for addressing workforce challenges

Held: May 30, 2024


Tina Headshot
Tina Marie Brown LCSW-C | Director, Eastern Shore Crisis Response
Tina-Marie Brown, LCSW-C has been with Affiliated Sante’ group for 12 years. Currently the Director for Eastern Shore Crisis Response, overseeing the day-to-day operations of the regional crisis program which includes, traditional mobile crisis teams, mobile response stabilization teams, specialized child and adolescent teams, safe station services, a regional call center, and Crisis Intervention Team (CIT). Tina received her MSW from University of Maryland School of Social Work, her BSW from Salisbury University and has her Trauma Certification from Justice Resource Institute of Boston and is trained in Critical Incident Stress Management. She is a certified trainer for the CIT program. A majority of her career has been spent working with consumers who have experienced mental illness and consumers who have experienced multiple traumas. She is experienced in program & policy development, program evaluation and management.
Michelle Grigsby Headshot
Michelle Grigsby-Hackett, LCPC, CPRP | Chief Executive Officer, Affiliated Santé Group
Michelle is a Licensed Clinical Professional Counselor (LCPC) and a Certified Psychiatric Rehabilitation Practitioner (CPRP) with over 22 years of experience in the behavioral health industry. Michelle completed her Bachelor of Arts Degree in Psychology from Arizona State University and her Master of Arts Degree in Professional Counseling from Argosy University. She has devoted her career to assisting adults, children, and families experiencing challenges with mental health, substance use, and behavioral health crises. Michelle has served several roles during her 20 years with Affiliated Santé Group, including Director of Psychiatric Recovery Services, Outpatient Behavioral Health Director, and Vice President of Crisis Response Services. Michelle is dedicated to understanding the needs of our communities, as well as developing partnerships with state and community stakeholders to meet the growing needs of individuals living with behavioral health conditions, as well as those experiencing crises. In her role as Chief Executive Officer, Michelle is responsible for the strategic direction of the organization, as well as leading the operational responsibilities for Santé. As a service provider and organizational manager for five entities, Michelle's role is to effectively manage all service and business operations. Michelle is the first African American and woman to hold this role in the organization.

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